Frequently asked questions
Our hair extensions are made from 100% Remy human hair, ensuring a natural and seamless look that can be styled just like your own hair. Additionally, our hair extensions are double drawn, meaning they have the same thickness from root to tip for a full, voluminous look.
We offer a variety of hair extension types, including clip-in extensions, toppers patches and ponytails. Consider your hair type, lifestyle, and styling needs when choosing which type of hair extension to purchase.
Proper care is important to ensure the longevity of your hair extensions. We recommend using sulfate-free shampoo and conditioner, brushing gently with a wide-tooth comb, and avoiding excessive heat styling or exposure to chlorine and saltwater.
While it’s possible to swim or exercise with your hair extensions, we recommend removing them beforehand to prevent tangling and damage.
The lifespan of your hair extensions will depend on how often you wear them and how well you care for them. With proper care, our hair extensions can last up to 3-4 years or more.
Synthetic hair extensions are made from synthetic fibers and are typically less expensive than human hair extensions. However, they do not look or feel as natural as human hair extensions and cannot be heat styled.
Remy hair is hair that has been collected from a single donor and has its cuticles intact and aligned in the same direction. At THE SHELL HAIR we only used 100% remy hair, sourced from the temples situated in south India. Original remy hair extensions are of very high-quality and provide a natural, long-lasting look.
Standard shipping within India typically takes 3-7 business days. However, shipping times may vary depending on your location and the shipping method chosen.
Yes, we offer international shipping to most countries worldwide. However, shipping times and rates may vary depending on your location.
We offer free standard shipping within India on orders above Rs. 999. For international orders or expedited shipping, shipping costs may vary.
Once your order has shipped, you will receive a tracking number via email that you can use to track your package’s delivery status. You can also track your order through this link.
If you need your order to arrive sooner, we offer expedited shipping options for an additional fee. Do WhatsApp us after you’ve placed the order and we’ll help you with the express shipping options.
Please contact our customer service team as soon as possible if you need to change your shipping address after placing your order. Once the order is dispatched from our end, the address can not be changed.
Yes, we offer free standard shipping within on orders above Rs. 999.
Return and Exchanges:
Have a look at our full return and refund policy here
To initiate a exchange, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number.
We cannot accept returns or exchanges for hair extensions that have been opened or worn due to health and safety reasons.
If your return is approved, you will receive a full refund of the purchase price of your hair extensions. You’ll just have to bear the forward and return shipping charges.
Once we receive your returned items, it can take up to 10 business days to process your return or exchange.
The customer is responsible for shipping costs associated with returns or exchanges.
We cannot accept returns or exchanges for hair extensions that have been dyed or altered in any way.
Yes, our hair extensions are made from 100% Remy human hair and can be dyed or bleached to achieve your desired color. However, we recommend seeking the help of a professional stylist to ensure proper application and prevent damage to the extensions.
We offer a step-by-step guide on our website, along with video tutorials, to help you achieve a seamless and natural look when clipping in your hair extensions.
While it’s possible to sleep with your hair extensions, we recommend removing them before bed to prevent tangling and damage.
Our hair extensions can be heat styled using tools such as straighteners, curling irons, and blow dryers. However, we recommend using a heat protectant spray and keeping the heat setting below 180°C/350°F to prevent damage to the extensions.
Our hair extensions are made from high-quality Remy human hair, which means they can be washed and styled just like your natural hair. We recommend using sulfate-free shampoo and conditioner and avoiding excessive heat styling or exposure to chlorine and saltwater to ensure the longevity of the extensions.
We offer a variety of hair extension types, including clip-in, tape-in, and halo, to suit your individual needs and preferences. You can also connect with us on our WhatsApp and our team will help you choose the best hair extensions for your hair type.
Our clip-in hair extensions come in a variety of sets, including a 120-gram set, a 160-gram set, and a 220-gram set, to provide varying levels of thickness and volume.
Yes, you can use hair products on your hair extensions, but we recommend using products that are sulfate-free and specifically formulated for hair extensions.
When choosing a hair length, we recommend considering your natural hair length and your desired look. Our hair extensions come in lengths ranging from 16 inches to 24 inches.
Yes, you can wear your hair extensions in a ponytail or updo. We recommend using a hair tie or clip to secure the extensions and prevent pulling or damage.
We recommend removing your hair extensions before showering or swimming to prevent tangling and damage.